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CAM (Certified Apartment Manager)

CAM (Certified Apartment Manager)
Certified Apartment Manager (CAM)
Fridays - 10/16, 10/23, 10/30, 11/6, 11/13, 11/20
Hancock Village Community Center
1 Hancock Village Drive, Chestnut Hill, MA 02467
9:00 a.m. - 4:00 p.m.

Friday, October 16
Module: Leading People
Instructor: Kaitlyn Hesse, Regional Property Management, Chestnut Hill Realty

Friday, October 23
Module: Risk Management
Instructor: Scott Ployer, President & CEO, National Property Management Strategies Group, LLC

Module: Legal Responsibilities
Instructor: Donna Ashton, Esq., Founding Partner, Ashton, Turner, LaGatta, P.C.

Friday, October 30
Module: Property Maintenance
Instructor: Joseph Moscariello, Regional Vice President, Wingate Companies

Friday, November 6
 Modules: Industry Essentials & Investment Management
Instructor: Chris Salamanis-Rivera, Vice President, Learning & Development, Beacon Communities

Friday, November 13
 Module: Managing Teams
Instructor: Maurice Rondeau, Senior Vice President, Learning & Development, WinnCompanies

Friday, November 20
 Module: Marketing
Instructor: Suzanne Amato, Vice President, Property Marketing, Beacon Communities

You'll Learn About:
 Occupancy Rates
Comprehensive marketing plans
Sales team management and product readiness
Equitable treatment of current and potential residents
Resident retention and the maintenance of a positive company image
Consistent and ongoing resident communication
Positive resident service and issue resolution
Enforcement of company policy in compliance with laws and regulations
Property inspections
Preventative maintenance programs
Service request process
Apartment turnover process
Contractors and vendors
Recruitment, hiring, orientation and training of high-caliber employees
Systematic employee evaluation
Employment regulations and record keeping
Analysis of the property's financial operations with corrective actions for underperformance
Monitoring of property performance to achieve the owner's investment goals
Accounting principles and practices
Maximizing net operating income
Reporting property performance honestly and accurately

Registration:
Members: $1,000; Register online through user portal
Non-members: $1,125; Register by contacting Lauren Schultz

Cancelations/refunds will be granted if requested up to two weeks prior to the start of class.

Questions? Please contact Adrienne Maley

Thank you to our host & sponsor!
Marc L. Levin | Chestnut Hill Realty

When
10/16/2026 9:00 AM - 11/20/2026 4:00 PM
Where
Hancock Village Community Center 1 Hancock Village Drive Chestnut Hill, MA 02467

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Date
DATE
Oct 16, 2026 - Nov 20, 2026
Time
TIME
9:00AM - 4:00PM
Location
LOCATION
Hancock Village Community Center
1 Hancock Village Drive
Chestnut Hill, MA, 02467
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