Frequently Asked Questions
Transition from Instanet e-Forms to Reveal Systems’ TrueForms™

  1. Why is GBREB switching vendors for the online forms library?

Since many REALTORS®, as well as real estate attorneys and non-member real estate practitioners take advantage of our online forms library, we are always striving to provide you with the highest quality product. TrueForms™, in our opinion, will allow our members and others to refocus their business systems to save time and increase productivity.

  1. Are TrueForms™ a better product than e-Forms?

We believe TrueForms® will allow our members to be more productive with the user-friendly interface that TrueForms™ provides, as well as its superior customer support.

  1. Does TrueForms™ have all the same capabilities as the current e-Forms platform?

While some capabilities will be different, most are the same and it offers several more...  TrueForms™ is compatible with the transaction management systems SettlementRoom™, SureClose™ and TransactionPoint™.  Unlike Instanet Solutions, TrueForms™ has a bookmark feature, unlimited sticky notes and margin notes for forms, a highlight and click strikeout feature, and the online and desktop user interface are identical when using TrueForms™.

  1. Are TrueForms™ and e-Forms compatible?

TrueForms™ and e-Forms are not compatible, which means if you’re making the switch to TrueForms™ you’ll need to save any of your old files you wish to keep on an external storage device or on your computer’s hard drive.

  1. How do I save a document that is currently in e-Forms?

New e-Forms:

When in the document “click” on the File Cabinet Icon: then “Archive the form to your local computer,” Follow to “Archive Flattened” and then click on “Archive.”  The document will be automatically sent to your email address as a PDF file that you can download on your computer.

            Original e-Forms:

Follow same process above under New e-Forms; or login to Original e-Forms, Click on email an existing form, select folder and select the  particular form you want emailed, click email button on the left side, complete email address to yourself, send email.  Upon receipt, you can save the document.

For Technical Support at Instanet Solutions:

Call Monday through Friday during the hours of 9:00 AM to 5:00 PM, Eastern Standard Time.


Live Chat:

Web Pager:

Phone: 519-432-9115

Fax: 519-432-6515

  1.  Where can I go to learn more about TrueForms™?

Reveal Systems, Inc. has a variety of resources on its website to learn about TrueForms. When you log into the site, you will note the online, easy-to-use training materials including a Quick Start Video, a PDF Quick Start Guide and a Power Point Quick Start Guide.  The “How To” sections will take you step-by-step from getting started with a PDF, sending Email From TrueForms™ Online to Creating Forms Packages.  

Further, you can go to CLICK FOR MORE INFORMATION and watch the NEW TrueForms™ Webinars with Steve Wostenberg, Executive Vice-President, Reveal Systems, Inc.,

  1. Can I switch back to eForms if I don’t like TrueForms™?

For Members, TrueForms™ will be the only platform that GBREB will be offering as part of your membership dues. However, we have reached an Agreement with Instanet Solutions to directly provide their platform to Members and Non-Members at an additional cost to the user.  You will be receiving more information from GBREB and direct communications from Instanet Solutions regarding pricing and the ordering process in the near future.

  1. Is TrueForms™ compatible with other transaction management software?

Yes, TrueForms™ is compatible with SettlementRoom™, SureClose™ and TransactionPoint™.

  1. When can I start using TrueForms™?

You will receive an e-mail directly from Reveal Systems, Inc. containing your site ID and pass code, at which time you may begin using TrueForms™.

  1. Are TrueForms™ compatible with Macs?

No, TrueForms™ is a PC only based system.  They anticipate coming out with a platform independent system in late 2009.

  1. Will GBREB still be offering the office and network versions they offered with the current platform?

No, the Internet Office Version and the Network CD version will no longer be offered.

For those who previously purchased the Internet Office version or Network version, you will either need to purchase multiple Individual Desktop or Individual Internet versions; or, you can purchase these products directly from Instanet Solutions.  [You will be receiving additional information directly from Instanet Solutions regarding pricing and ordering process.]

  1. What versions will GBREB be offering with the new platform?

It will still be offering an Individual Desktop Version [same as Individual CD but now only downloaded] and Individual Internet Version. Additionally, we will be offering a new feature, “Custom Office Forms Site,” see below for further details.

  1. What is the “Custom Office Forms Site?”

A Custom Office Forms Site will allow your company to have its own individual Site ID for agents to log in to and allows you to add your own company’s custom contracts and other documents that you desire be made available only to your agents.  In others words, your agents can have access to any documents you desire they utilize all on the same platform and in the same forms library.  Taking advantage of the custom site feature also allows you to incorporate any company or corporate logo onto the forms thus providing you with instant branding as logos will automatically appear on all documents; and, a direct URL that you can place on your own web site or intranet site.

  1. What is the cost associated with a “Custom Office Forms Site?”

The cost of establishing a Custom Office Forms Site is $600.00 per company [includes one time set-up and cost per year fees] plus a charge of $35.00 per letter-sized page for any contract or document to be included in the forms library.  This is a discounted price only available until December 8, 2008, after which time the individual price per page will increase to the standard fee of $135.00 per page.  Further, there is a $350.00 fee per year renewal fee.

  1. If I order a Custom Office Forms Site or Individual Desktop Version now, do I have to renew it and pay additional costs by December 31, 2008 for 2009?

No, any purchases made before December 8, 2008 shall not expire until December 31, 2009, but would then need to be renewed for 2010.

  1. How can I order  a Custom Office Forms Site?

A Custom Site Order Form can be found on, print it out, complete requested information and then mail or fax it directly to GBREB.  Upon processing of payment, you will receive a “Custom Forms Agreement” from Reveal Systems, Inc. and coordinate the uploading of information, your logo/branding and forms directly with Reveal Systems, Inc. Please remember, this custom forms rate of $35.00 per page expires December 8th, 2008.

  1. Will there be customer support for TrueForms to help me through the transition?

Yes, there is a toll-free help line specifically for GBAR members.  Just call 1-866-790-8783 during support hours: Monday through Friday: 10 a.m. – 7 p.m. Eastern Standard Time.

  1. Where can I find additional information?

You can read more at and watch the NEW TrueForms™ Webinars. Further, please do not hesitate to contact GBAR Counsel Bill Mullen at 617-399-7842 or via e-mail at