Mediation and Arbitration of brokerage disputes and professional standards complaints are both a privilege and responsibility of membership in CBA.
It is the policy of the Board that, wherever possible, controversies subject to professional standards procedures should be resolved without the need for a formal hearing before a tribunal. To this end, mediation will be required in all brokerage cases and encouraged in all other instances.
Members wishing to invoke arbitration must complete Form 2B in the Appendix to the Commercial Ethics and Arbitration Manual and forward same along with a check in the amount of $500.00, to CBA. For additional information contact John Lafferty at 617 399 7840.
Greater Boston Real Estate Board Commercial Ethics and Arbitration Manual